Cancellation Policy

Genericmedsstore is known as the most trusted pharmaceutical store dedicated to the satisfaction of all customers. Fort will be imposed on all orders from customers. We guarantee the delivery of each product so that it reaches our recipients on time.

There can be many reasons why an order is canceled by customers, as flexible as possible. Here are the reasons why the cancellation policy remains the same:

Points to take care of:

  • When the quantity of a product ordered by a customer is limited, the cancellation policy applies to the same product to avoid any inconvenience to our customers later.
  • If a buyer has an issue with any product we sell, there is a support team who can contact them to ensure the friendliest resolution of the issue.
  • If an item requested by a client is inaccessible, Genericmedsstore will promptly drop it.
  • Orders placed online are prepaid and will be canceled in the event of a payment error.
  • The client can drop his request whenever and will be acknowledged the same length as the explanation he has summoned is substantial.
  • If no receipt is generated at checkout, the order will be canceled.
  • If our customer is not satisfied with the product, he can claim the item, which affects the entire right of return.

There are the following terms and conditions for cancellation:

At the point when you want to drop your request, we expect that you contact our client care division quickly. Please note that we may not be able to cancel your order if it has already been processed by our warehouse. If your order has been processed, we will do our best to accommodate your request and issue a refund for the unused portion of your order.

How should you cancel your order?

Presently you might need to drop your request. It may be for many reasons such as customer dissatisfaction with the product, need issues, price, or even better medicines at cheaper prices than what you have got on our portal.

No issues, we at our website offer you cancelation anytime and fast. We always believe that customer service has been one of our pillars of foundation which leads to more customer trust.

Making your cancelation requires a few steps and minutes. You can cancel your product online from our website by logging into your portal. Now, what if you don’t have internet access right then?

Can you not continue with your cancelation then, at that point? Actually no, not.

For direct cancelation, you can always reach out to us on our customer helpline number and talk with our customer service executives to cancel your order. Just inform our executives of a few pieces of information to verify your validity and our customer executive will cancel your order at our end system.

It just takes a few minutes to cancel your order. Remember that each cancelation request once received at our portal will also be acknowledged at the customer’s end. Our customers will receive an email as well as a message on their mobile informing them of the cancelation.

Charges on cancellation

So the big question is whether we have any charges for canceling your order. And yes we have some cancelation charges. This is based on your order value, the type of medicines ordered, and when you have made the cancelation request.
Recollect that during your cash discount, this cancelation charge will be deducted from the discount sum.

Also note, that any sort of charges that you have paid for example could be taxes or payment gateway fees, such charges are also not refunded since these are not collected by us.

Is it possible to cancel an order after it has been received?

At Genericmedsstore we offer our customers a unique proposition of being able to cancel their order even when they have received their order. There are, however, some limitations.  For instance, you will want to produce a cancelation demand just in no less than 7 days of accepting your request. Once the 7 days post receiving your order pass by we will not be able to cancel your order.

Apart from this, your cancelation will only be accepted when our executive visits your address for product pickup and is satisfied with the proper product condition and no signs of product tampering or use.